Service Agreement

Customer Acknowledgment
By engaging the services of Travel Visit Trip, the customer (hereinafter referred to as "Client") acknowledges and agrees to the following terms and conditions. Please review all details carefully.

Legal Disclaimer and Release of Liability

By placing an order for our dispatch service, I hereby waive, release, and discharge Travel Visit Trip LLC from any claims, demands, or causes of action for damages, injury, or death resulting from any negligent act or omission by the driver or any third-party taxi service. I understand that the taxi vehicle is fully insured with a policy limit of $1.5 million. Travel Visit Trip shall not be held liable for negligent acts or omissions by taxi drivers for any current or future orders. This waiver is ongoing and remains effective until revoked in writing.
🛡 Wisconsin Stat. § 895.045 – Contributory Negligence
⚖ Minnesota Stat. § 604.01 – Comparative Fault

Agreement to Terms

These Legal Terms form a binding agreement between you (either individually or on behalf of an entity) and Travel Visit Trip regarding your access to and use of our services. By using our services, you confirm that you have read, understood, and agree to these terms. If you do not agree, you must cease use immediately.
📜 Wisconsin Stat. § 402.204 – Contract Formation
📜 Minnesota Stat. § 336.2-204 – Formation in General

Modifications

We reserve the right to modify these Legal Terms at any time. Changes will be communicated by updating the "Last Updated" date. It is your responsibility to review these terms periodically. Continued use of our services after updates constitutes your acceptance of the changes.

Eligibility

Services are intended for users 13 years and older. If you are a minor (typically under 18), parental or guardian consent and supervision are required.
The Client affirms they are at least 18 years old and legally competent to enter into this contract under Wisconsin law.
The Client certifies that pickup date, time, passenger count, and billing information are accurate.
📘 Wisconsin Stat. § 990.01(20) – Legal Age Defined
📘 Minnesota Stat. § 645.451 – Minor Defined

Cancellation & Rescheduling Policy

Non-Refundable Payments: Deposits or prepayments are non-refundable upon Client cancellation.
Rescheduling Fee:$100 rescheduling fee applies, plus any additional applicable fees.
Weddings & Proms: Deposits are non-refundable even with 30-day notice; the Client remains liable for the full amount.
Early Cancellations (≥120 Days): A 25% fee or forfeiture of the deposit applies, whichever is greater.
Cancellations (7 Days to 168 Hours Prior): Subject to a 75% charge of the total contracted amount.
No Show: A confirmed reservation with no appearance by the Client will be charged 100% of the total cost.
Stretch Limousines: Cancellations incur a full charge equal to 100% of the contracted amount.

Modifications to Itinerary

(A) If accommodated, a $50.00 Taxi Cab fee applies.
(B) If not accommodated, the change will be treated as a cancellation.
In the case of missed or changed flights, immediately contact TVT TAXI & LIMO at E-MAIL US OR TEXT US (534) 544-3030 to avoid “No Show” charges. Upon cancellation, request a confirmation email including the cancellation number, date, and time.

No Show Policy

Do not leave the pickup location if your driver is not present.
Contact our office at (534) 544 3030 or use the complimentary airport phone line.

Service Instructions

Follow your reservation confirmation instructions carefully to prevent boarding the wrong vehicle or using an incorrect provider. We strive to avoid unnecessary charges and retain your card on file. All reasonable attempts will be made to contact you before declaring a "No Show."

Point-to-Point Transfers

Grace Period: 30-minute grace period for pickups. Delays beyond this are billed based on the vehicle’s rate.
Gratuity: 20% standard gratuity applies (on fare, stop time, and wait time).
Fees: Additional charges for tolls, parking, and airport fees apply.
Stops:$10 (sedan), $20 (limousine) for en-route stops (excluding mileage).
Complimentary soda included. Alcohol must be pre-ordered and incurs extra fees.
Gratuity Requirement: A 20% gratuity is mandatory.

Hourly Charter Services

Billing begins at the scheduled pickup time or upon entry, whichever comes first. Service must be continuous. Time exceeding 15 minutes will be charged as a full additional hour.

Smoking and Cleanliness Policy

No Smoking Violators will be subject to a minimum mandatory cleaning fee of $350.00. Additional charges may apply, and customers are legally responsible for all incurred fees associated with the removal of odors from the vehicle and possible trip termination.
Up to $200 cleaning fee may apply for spills, unsanitary conditions, or damages.
Passengers under 21 may not consume alcohol. Service will be terminated if underage drinking is observed.
Broken or missing glassware will incur a $20 replacement charge per item.
Illness incidents may result in cleaning fees billed based on actual detailing charges.

Financial Responsibilities

Unpaid balances incur a 2% monthly late fee.
Client must reimburse collection costs, including attorney fees at 40% of the balance, or $275/hour for balances over $500.
By providing your phone number, you agree to receive SMS messages. Reply "STOP" to opt out.
If legal action is required, you are responsible for all court costs and attorney fees.
⚖ Wisconsin Stat. § 799.01 – Small Claims Jurisdiction (≤ $10,000)
⚖ Minnesota Stat. § 491A.01 – Conciliation Court Jurisdiction (≤ $15,000)

Limitations of Liability & Arbitration

All disputes unresolved through negotiation shall be settled by binding arbitration via the AAA in St. Croix, Wisconsin. You waive your right to a jury trial.
The arbitrator must follow applicable law. If arbitration is unenforceable, disputes will be handled in court in St. Croix County, Wisconsin.
⚖ Wisconsin Stat. § 788.01–788.10 – Arbitration Statutes
⚖ Minnesota Stat. § 572B.06 – Arbitration Agreements Valid
The U.N. Convention on Contracts and UCITA are excluded.

Limitations

We are not liable for indirect, special, or consequential damages. Some exclusions may not apply depending on jurisdiction.
⚠ Wisconsin Stat. § 411.719 – Limitation of Damages
⚠ Minnesota Stat. § 336.2-719 – Limitation of Remedy

Electronic Communications

By using our services, you agree to receive all communication electronically. This includes agreements, disclosures, and notices.
💻 Wisconsin Stat. § 137.11–137.26 – Uniform Electronic Transactions Act
💻 Minnesota Stat. § 325L.01–325L.19 – Uniform Electronic Transactions Act

Miscellaneous

These terms are the entire agreement. If a provision is unenforceable, the remainder remains in effect. No employment or agency is formed. Terms won’t be interpreted against us due to authorship.

Thank you for your understanding and cooperation.
Travel Visit Trip - Taxi - Limo
1091 Sutherland Ave M3, River Falls, WI 54022